Shipping policy

Shipping Process

After completing our medical intake, a licensed medical provider will review your health history and treatment eligibility. State regulations determine whether this review requires an online consultation.

If the provider determines that treatment is appropriate and a prescription is approved, your order will be processed and sent to the pharmacy for fulfillment and shipment.

Third Avenue ships only within the United States. We are unable to ship internationally or to U.S. territories at this time.

Prescription Processing

Once your prescription has been approved, the pharmacy will prepare and ship your medication, typically within 1–2 business days of approval. You will receive a shipping confirmation with tracking information once your order has been dispatched.

Shipping and Delivery Timeframes

Most orders arrive within 3–5 business days of prescription approval (excluding weekends and holidays), depending on your location and carrier conditions.

Delivery times are estimates and may vary due to pharmacy processing volumes, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

If your medication has not shipped within 14 days of your order being placed, you may request a refund regardless of the status of your medical review. Please contact our support team, and we will review your order status and process the refund when applicable.

Shipping Cost

Shipping is free on all orders. There are no shipping fees added at checkout.

Order Cancellations

Because prescription medications are regulated healthcare products, orders cannot be canceled, returned, or refunded once a prescription has been approved and the medication has been processed or shipped by the pharmacy.

Additionally, prescription medications cannot be returned or resold after leaving the pharmacy due to applicable federal and state health and safety requirements. For this reason, we are unable to accept returns once an order has been shipped.

Lost or Damaged Shipments

If your shipment is lost in transit or arrives damaged, please contact our support team as soon as possible.

We will work with the shipping carrier and dispensing pharmacy to investigate the issue. When appropriate, we may arrange for a replacement shipment or another resolution in accordance with the pharmacy's policies.

Contact Information

If you have questions about shipping, delivery timeframes, or the status of your order, please contact our support team at support@thirdavenue.com.