Refund policy

Terms of Sale

In the event of an error, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.

If you're not satisfied with a product or service, you can request a refund or replacement by contacting THIRD AVENUE at support@thirdavenue.com. We may require you to return the product at your expense and/or submit photos explaining your dissatisfaction.

You should inspect all products received from us upon delivery. If a product you receive from us is damaged, you must report it to us within seven (7) days to be eligible for a replacement.

Returns are accepted within 30 days of delivery. Refunds cover only that month’s product, and shipping/handling costs are your responsibility.

After placing an order with THIRD AVENUE, you have a limited time to cancel it. To do so, visit your Order Details page. If cancellation is still possible, a "Cancel Items" button will be available. If this button is not present, the order has progressed too far to be canceled before shipping. Once successfully canceled, you'll receive a confirmation email.

Only valid payment methods acceptable to us may be used to complete a purchase via the Services. You represent and warrant that you are authorized to use your designated payment method. You authorize us to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges). If your designated payment method is declined, we will attempt to process your charge until the transaction is approved. We and our third-party payment Services providers may request, and may receive, updated payment card information from your payment card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment Services providers, you agree we may update your account information accordingly, and will use such updated information to process payments for your future purchases and applicable subscription charges (including any applicable taxes, shipping, and handling charges). Your payment card issuer may give you the right to opt out of providing vendors and third-party payment Services providers with your updated card information. If you wish to opt out of your payment card’s updating Services, you should contact your card issuer. We are not responsible for any fees or charges that your bank or payment card issuer may apply. If your bank or card issuer reverses a charge to your payment card, we may bill your account directly and seek payment by another method including a mailed statement.

If any of the products in your order are unavailable, we will only charge the prices, Taxes and other applicable charges associated with the products that are included in the shipment. In connection with any purchase you make through the Services, you may be asked to supply certain information relevant to the transaction, including, without limitation, your payment card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant THIRD AVENUE without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information (and any updated information we receive) to third parties (e.g., payment processing companies, buyers on the Services, sellers on the Services) for the purpose of facilitating the transaction.

All credit card, debit card, and other monetary transactions on or through the Services are processed via a secure online payment application provided by THIRD AVENUE's third-party payment processor, Stripe (“Payment Vendor”). Stripe securely stores and manages customer payment information in accordance with industry-leading security standards to protect against unauthorized access. THIRD AVENUE's relationship with the Payment Vendor is solely contractual, as Stripe functions independently as a third-party vendor without any direction or control from THIRD AVENUE. This relationship should not be interpreted as fiduciary, franchisor-franchisee, agent-principal, employer-employee, partnership, joint venture, or similar.

You agree to pay any shipping and handling charges, if any, shown at the time you make a purchase. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise in writing via the Services, risk of loss or damage to a product passes to you upon delivery of the product to our designated carrier.

We reserve the right to remedy User issues and concerns on a case-by-case basis. We reserve the right, in our sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each User.